returns & refunds

RETURNS

A request for a return must be made within 14 working days of receiving an order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund.

To be eligible for a return, the item{s} must be unused and in its original packaging. Items that do not meet this criteria, the time limit, or are non-returnable, will be declined.

Buyers are responsible for return postage costs and are advised to return items via a tracked method; lost returns cannot be refunded.

To start a return please contact me via email.

NON-RETURNABLE ITEMS

Certain items are non-returnable, these include:
· Sale or Seconds
· Personalised or customised items
· Earrings (for hygiene reasons)

RECEIVING A REFUND

Once your return has been received and checked, an email will be sent to inform you of whether a refund has been approved or rejected. If approved, credit will be applied to your original method of payment within 14 working days.

RECEIVING AN EXCHANGE

If you requested to exchange an item for one of the same value, your new order will be dispatched as soon as your return has been received, inspected, and postage costs paid. 
If the exchange item is of a higher value, you will be expected to pay the difference before the new item is dispatched; you will receive instructions on how to do this via email.

FAULTY OR DAMAGED ITEMS

If you believe your order to be faulty or damaged, please contact me immediately via email to report the fault and follow the returns information provided. All suspected faulty items must be returned for inspection within 7 days of reporting the fault.

LOST ORDERS

Lost items are extremely rare, though occasionally items can take longer to arrive than expected. Proof of postage is always obtained, and tracking will be provided should you pay for Express shipping.

If you think your purchase may be lost, please check first with your local sorting office and neighbours with whom the parcel may have been left.  If you have checked these options and your parcel still cannot be found please email me for more information.

CANCELATION

If you wish to cancel your order please contact me via email as soon as possible. If the order has not yet been dispatched a refund will be processed.